Terms and conditions
Marii’s terms from 4 November. The highlighted figure needs her confirmation, and a legal check is advised before launch.
Last updated: 4 November 2026
Please read these Terms and Conditions (“Terms”) carefully before placing an order. By using our website or buying from us, you agree to these Terms.
1. About us
1.1 This website, www.nologointernational.com, is operated by the Nologo International brand through ASHIRWAD JEWELLERY SDN. BHD. (referred to in these Terms as “us” and “we”), SSM 202401036270, with its business address at 94A, Jalan Masjid India, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. You can contact us at nologointernational@gmail.com.
2. Acceptance of Terms
2.1 By accessing the website or placing an order, you confirm that you have read, understood and agree to these Terms, together with our Privacy Policy.
2.2 You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
2.3 We may update these Terms from time to time. The version published on the website when you place your order applies to that order.
3. Our products
3.1 All gold jewellery sold on the website is 22 karat (916) gold unless the product description states otherwise.
3.2 Each piece is described with its gold purity and approximate weight. Because jewellery is crafted by hand or in small batches, the actual weight may differ slightly from the stated weight within a tolerance of ±0.05 g. The final price is based on the actual weight of the piece you receive, as stated on your invoice.
3.3 We make every effort to show our products accurately. However, colours, finishes and sizes may look slightly different depending on your screen, lighting and photography. Small variations are a natural feature of handcrafted jewellery and are not considered defects.
3.4 Product sizes (ring sizes, chain lengths and bangle diameters) are listed on each product page. Please check our size guide carefully before ordering. It is your responsibility to choose the correct size.
4. Pricing based on live gold prices
4.1 Our prices are calculated using the live gold price plus US$4 at the time of purchase, plus a workmanship (making) charge and any applicable taxes. As a result, prices on the website change throughout the day and may differ from one visit to the next.
4.2 The price shown at checkout is the price you pay. Once your payment is successfully completed, that price is locked in for your order and will not change, whether the gold price later rises or falls.
4.3 If payment is not completed at checkout, the price may be refreshed to reflect the current gold price before you can complete your purchase.
4.4 Shipping charges, if any, are shown separately at checkout.
4.5 If a product is listed at an obviously incorrect price due to a technical, system or typographical error (including an error in the gold price feed or weight), we may cancel the order and give you a full refund, even after we have confirmed it. We will contact you before doing so.
5. Orders and payment
5.1 Your order is an offer to buy. A contract between you and us is formed only when we send you an order confirmation by email.
5.2 We accept payment by PayPal, credit card, debit card, e-wallets and bank transfer. Full payment must be received before an order is processed.
5.3 We may decline or cancel any order, for example where an item is out of stock, we suspect fraud, payment cannot be verified or delivery information is incomplete. If we cancel an order you have already paid for, we will refund you in full to your original payment method.
5.4 For high value orders and where required by law (including anti-money laundering requirements that apply to dealers in precious metals), we may ask you to verify your identity before we process or deliver your order. We may hold or cancel an order if verification is not provided.
5.5 Stock is limited. Adding an item to your cart does not reserve it. It is reserved only when payment is successfully completed.
6. All sales are final
6.1 Because our prices are tied to the live gold price at the moment of purchase, all sales are final. Once payment is completed, orders cannot be cancelled, changed, returned, exchanged or refunded for change of mind, wrong size selected or a change in the gold price after purchase.
6.2 This policy does not affect your rights under the Consumer Protection Act 1999 or other Malaysian law. If you receive an item that is:
- (a) different from what you ordered (wrong item, purity or size);
- (b) damaged when delivered; or
- (c) defective in material or workmanship,
please contact us at nologointernational@gmail.com within 24 hours of delivery, with your order number, photos and an unedited unboxing video showing the parcel being opened from its sealed state. Once we have verified the issue, we will, at our option, repair or replace the item, or refund you. We will cover reasonable return shipping costs for verified claims.
6.3 Returned items must be unworn, in their original condition and packaging, with any tags and certificates included.
6.4 Items that have been resized, altered, engraved, personalised or made to order cannot be returned except under clause 6.2.
7. Shipping and delivery
7.1 We ship from Malaysia within Malaysia and internationally. Delivery timeframes shown on the website are estimates and are not guaranteed. Some countries have banned gold jewellery imports. It is the customer’s responsibility not to order into those countries, as packages held by customs will not be refunded and are the customer’s liability.
7.2 All shipments are sent by express shipping with tracking. A signature may be required on delivery, and parcels may not be left unattended.
7.3 Please make sure your delivery address and contact number are correct. We are not responsible for delays or losses caused by incorrect details. Re-delivery charges may apply.
7.4 Risk of loss or damage passes to you when the parcel is delivered to the address you provided.
7.5 Please check that the parcel seal is intact before accepting delivery. If the packaging appears tampered with or damaged, do not accept the parcel, or note it with the courier, and contact us immediately. We strongly recommend recording an unboxing video for every order, as it is required for any claim under clause 6.2.
7.6 If a parcel is lost in transit, we will work with the courier to investigate. Once the loss is confirmed, we will replace the item or refund you in full.
8. Product care and warranty
8.1 Our jewellery is covered only against arriving faulty, which must be reported to us within 24 hours of delivery. As items are priced against the live gold spot price, there is no further warranty on any item.
9. Made to order or resizing
9.1 We do not offer resizing. If you would like a ring in a size that is not available, please contact us at nologointernational@gmail.com.
10. Promotions and discount codes
10.1 Promotions and discount codes are subject to their own terms, may have expiry dates and usage limits, cannot be exchanged for cash and cannot be combined unless stated.
10.2 Discounts apply only to part of the final making fee.
11. Intellectual property
11.1 All content on the website, including product designs, photos, text, logos and graphics, belongs to us or our licensors. You may not copy, reproduce or use it without our written permission.
12. Privacy
12.1 We collect and use your personal data in accordance with the Personal Data Protection Act 2010. We use your data to process orders, deliver items, verify identity where required and, if you agree, to send you updates and offers. You can unsubscribe from marketing at any time.
13. Limitation of liability
13.1 To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the website or our products. Our total liability for any order is limited to the amount you paid for that order.
13.2 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Malaysian law.
14. Events outside our control
14.1 We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, courier disruptions, government action, payment system failures or extreme disruption in the gold market.
15. Governing law and disputes
15.1 These Terms are governed by the laws of Malaysia. Any dispute will be subject to the jurisdiction of the courts of Malaysia. We encourage you to contact us first so we can try to resolve any issue directly.
16. International orders
16.1 International orders may be subject to customs duties, taxes and other import fees as determined by the destination country. These charges are the sole responsibility of the customer and are not included in the shipping fees paid at checkout. Nologo International and ASHIRWAD JEWELLERY SDN. BHD. have no control over such charges and cannot predict or waive them. Customs duties, taxes and clearance fees are non-refundable under any circumstances, including returns. For international returns of faulty items, the customer is responsible for all customs duties and taxes and will be refunded only the price of the jewellery once the item is received.
17. Customs refusal and non-payment
17.1 If an international order is shipped in accordance with the order details provided and is then refused, rejected or not cleared due to non-payment of customs duties, taxes or other import fees, this will be considered a customer-initiated rejection of the shipment. In these cases, the shipment may be returned to us by the carrier or customs authorities.
Once the item is received back in its original condition, a refund will be issued for the product price only, less any non-recoverable costs incurred. These may include original shipping charges, return shipping charges, customs duties, taxes, clearance fees, handling fees or carrier-imposed penalties. All such charges are imposed by third parties and are non-refundable.
We are not responsible for delays, non-delivery or returns resulting from a customer’s failure or refusal to pay applicable customs charges. Shipments returned under these circumstances are deemed fulfilled for shipping purposes and do not constitute a failure to ship or deliver. Customers are advised to check local import requirements and estimated duties with their local customs authority before placing an order.
Contact us
nologointernational@gmail.com
ASHIRWAD JEWELLERY SDN. BHD.
SSM 202401036270
94A, Jalan Masjid India, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia