Shipping and returns
Draft for Marii to check. The highlighted parts are our suggestions and need her confirmation before launch.
Every Nologo piece is sent from Malaysia with FedEx, tracked all the way from us to you.
Where we ship
We ship to most countries. We do not ship to India or Pakistan. If your country is not offered at checkout, please contact us and we will see what we can do.
Shipping costs and delivery times
The shipping cost for your country is shown at checkout before you pay. Most orders arrive within 3 to 7 working days of leaving us, depending on where you are and how long customs takes.
When we send your order
- Pieces in stock leave us within 2 working days of your payment clearing.
- If you pay by bank transfer or Wise, we hold your piece and send it as soon as your payment arrives.
- We email you the FedEx tracking number as soon as your parcel is on its way.
Packaging and delivery
Your piece arrives in a Nologo gift box, packed discreetly so the outside of the parcel gives nothing away. FedEx asks for a signature on delivery.
Every parcel goes by tracked express shipping. Please record an unboxing video when you open it, as we need it for any claim (see Wrong, damaged or faulty pieces below).
Import duties and taxes
Our prices do not include import duties or taxes. Your country’s customs charges these when the parcel arrives. See Customs and duties.
All sales are final
Our prices follow the live gold price at the moment you buy, so all sales are final. Once payment is complete, an order cannot be cancelled, changed, returned, exchanged or refunded for a change of mind, the wrong size or a change in the gold price. Please check the size on the product page carefully before you order.
This does not affect your rights under Malaysian law, including the Consumer Protection Act 1999.
Wrong, damaged or faulty pieces
If your piece is not what you ordered, arrives damaged or has a fault, please email us at nologointernational@gmail.com within 24 hours of delivery with:
- your order number
- photos of the piece
- an unedited unboxing video showing the parcel being opened from its sealed state
Once we have checked it, we will repair or replace the piece, or refund you, and we cover reasonable return shipping. Returned pieces must be unworn, in their original condition and packaging, with any tags and certificates.
Pieces that have been resized, altered, engraved or personalised cannot be returned unless they arrived wrong, damaged or faulty. We strongly recommend recording an unboxing video for every order. The full details are in our Terms and conditions.